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EGAN Medical Equipment & Supply Product Exchange and Return Policy
Official policy governing returns and exchanges of purchases made through the EGAN Medical Equipment & Supply Website.

EGAN Medical Return/Exchange/Chargeback Policy

* Please Scroll Down for Information Regarding Returns and Exchanges *

Chargeback Fraud Policy

Credit Card Fraud Prevention & Reporting Measures

Conviction on Credit Card Fraud
Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine!


U.S.C. Title 18, Section 3056, Subsection (b), specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.


We are committed to the prevention and prosecution of online credit card fraud. Some of our prevention measures may include:

  • Reporting all fraudulent and charge back purchases to the Secret Service.
  • Contacting law enforcement officials in your state
  • Issuing a summons through our attorney to your ISP. We've done it numerous times and have never been turned down
  • Cardholder address and telephone number verification
  • IP number tracking and verification
  • Telephone contact with the cardholder
  • Verification of a valid, commercial e-mail address
  • Requirement of signed authorizations
  • Examination of all orders for fraud indicators
  • Other unpublished actions as deemed necessary
If you make a charge and then refuse or enact a charge-back, we will persue you.

We regret that, in some cases, these measures may result in inconvenience to legitimate customers.

In the rare event that a fraudulent order passes our screening process, we will report the fraud to the appropriate legal authorities and provide those authorities with the necessary information to complete an arrest and effective prosecution. We will report the fraud to your Internet Service Provider for action under their Acceptable Use Policies. We may also initiate civil action against you.

If you're thinking of placing a fraudulent credit card order, this is not a good place to do it.

You, your employer and most likely your family members will not be very pleased with your actions.


PLEASE READ CAREFULLY

At EGAN Medical Equipment, Inc., WE DO NOT TOLERATE CREDIT CARD AND/OR CHARGEBACK FRAUD! No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

EGAN Medical Equipment, Inc. also considers credit card charge backs or third-party payment processor disputes to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the or matter.

All frivolous charge backs not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:

YOU AGREE
that if you choose to do business with EGAN Medical Equipment, Inc. and file a dispute/claim or charge back with your credit card company for a situation that contradicts our terms & conditions which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the charge back argument or dispute/claim you agree to pay us $150.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, EGAN Medical Equipment, Inc. will peruse legal action to recoup losses for our time associated with responding to the charge back and or dispute/claim in addition to any other fees explained below.

In the event that you win the charge back with your credit card company, and have not returned our certificate or have submitted it to the Court, EGAN Medical Equipment, Inc. will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the certificate as settlement for the debt and will only accept payment in full.

Note: The customer must return the certificate obtained, and must not have use it or filed it with a Court, before attempting a chargeback.

CEASE AND DESIST

Client understands and is hereby notified that once a chargeback, dispute/claim or legal action is taken; all communication whether it be via email, telephone, internet, or U.S. mail with EGAN Medical Equipment, Inc. will cease and desist.

RIGHT TO REFUSE A CLIENT

As a side note, management reserves the right to cancel an order and/or issue a refund, and pursue legal action against any customer who is deemed hostile. Hostile customers are those who initiate charge backs or dispute/claims without valid cause (particularly after the receipt of certificate), threaten/harass staff members in person, over the phone, internet, or email, and those who attempt to slander and/or commits acts of libel against EGAN Medical Equipment, Inc. and all divisions there under.

We are not interested in legal battles, but we are prepared to take them on when necessary.We are not interested in legal battles, but we are prepared to take them on when necessary.


LEGAL:

You agree via your conducting business with EGAN Medical Equipment, Inc. that any legal action resulting from any transaction will be guided by the laws of and take place in the EGAN Medical Equipment, Inc. home state of Louisiana. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously.
If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.



PLEASE NOTE OUR POLICY ON CHARGEBACK

  • Customer understands that Company does not tolerate fraudulent charge backs or frivolous disputes/claims and will proceed to collect by any means necessary.
  • Customer is responsible for charge back fees consisting of attorney's fees, fees for collection agencies or third party intervention if client fraudulently charges back or does not pay monies owed.
  • If Customer charges back fraudulently, client will owe charge back fees plus amount owed.
  • Company will report any outstanding balances to the three major credit bureaus (Equifax, Experian, Trans Union.) as a delinquent collection account.
  • Company will have the incident reported to anti-fraud databases, which will attempt to prevent any further purchases on the Internet.

Stolen Credit Card Purchases

We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.


Exchanges


Egan Medical will gladly exchange orthopedic and maternity care items*, compressive undergarments and soft orthopedic goods for a size other than that initially ordered provided the following conditions are met:


1. Customer notifies EGAN MEDICAL by email at support@eganmedical.com within not more than 48 hours of receipt of shipment that size is incorrect and that an exchange is requested.

2. **Customer has NOT WORN the item --- only TRIED IT ON FOR SIZE ONCE, OVER-THE-CLOTHES. Failure to follow steps one and two disqualifies a transaction from receiving a refund or exchange.

3. Customer is responsible for any and all shipping fees associated with the returned item and shipment of its replacement. Depending upon the product and/or customer, EGAN Medical may at its discretion choose to pay shipping fees for replacements for exchanged items, but is under no obligation to do so.


* Excludes Original Prenatal Cradle (ORMT-PNC01)! The Original Prenatal Cradle, EGAN Medical product #ORMT-PNC01 is NOT ELIGIBLE for ANY RETURNS OR EXCHANGES. All sales are final involving this product. If you think you may require an exchange for a different size, please purchase a Best Cradle (Adjustable Prenatal Cradle) instead.

** Given the nature of our various maternity supports and compressive undergarments including but not limited to the V2 Supporter, we kindly ask that customer be mindful that once worn or applied directly over-the-skin, for hygienic reasons we cannot resell the item.

Any and all items returned for refund or exchanged for a different size must pass inspection upon receipt of the return-shipment in order to ensure that item in fact has not been worn or used in any capacity beyond the above-stated acceptable use (trying on once, over-the-clothes).

Our return/exchange policy is designed to mimic the process for trying on clothing one would follow at a department store. We strive to strike a balance between the customer's need to exchange products which do not fit properly with other customers' right to receive a new, clean item which has not been previously worn by someone else.

Please DO NOT RETURN items to EGAN Medical without first notifying us via email (support@eganmedical.com) of customer's desire to return or exchange an item.

Maternity belts/supports, compressive undergarments and soft orthopedic braces, supports and splints returned which do not meet the above-stated criteria WILL NOT BE REFUNDED!

Refunds & Returns


As a general rule, all sales completed through the EganMedical.com website are considered final at the time of the transaction. Egan Medical does not accept returns unless the item is damaged during shipment, a manufacturer's defect is present upon receipt of shipment or we simply choose to accept a return of a particular item for other reasons not stated herein, which we reserve the right to do at our sole discretion. EGAN Medical is not obligated to accept any return or exchange, or issue any refunds for transactions for which our return/exchange policy/procedure is not explicitly followed, not any transactions involving items for which returns/exchanges are not accepted.

EGAN Medical reserves the right to make exceptions to this policy at the company's sole discretion so as to accommodate some extremely rare, and/or mitigating circumstances. Please contact customer service at support@eganmedical.com (985-635-4875) for more information on these exceptions and whether or not your situation merits one. Thank you.


*** NOTE FROM MANAGEMENT REGARDING RETURNS AND EXCHANGES ***

EGAN Medical asks all customers who are not pleased with their purchase to please let us know, and to please be polite with our customer service representatives when doing so. Our customer service reps work very hard to ensure the satisfaction of each and every EGAN Medical customer and deserve to be treated with respect and dignity during and throughout the course of them performing their job duties.

Our reps are instructed by upper management to discontinue conversations with customers who are rude, condescending, who use vulgar language / expletives, pejoratives, hateful and/or otherwise abusive language or speech during or throughout the duration of the call.

At EGAN Medical, we strive to ensure that each and every single customer is happy with their experience with our company. While this goal is idealistic and perhaps even noble, unfortunately this goal is not always attainable. Customers who for whatever reason are not pleased with their initial experience but are polite in voicing their displeasure are far more likely to be offered a means of resolution that is to the customer's satisfaction than those who are abusive toward our representatives during the process of requesting a refund or store credit.

Those who are polite and respectful and reasonable in making requests will almost always be pleased with the overall customer experience offered by EGAN Medical.